Ad campaigns can take 5-7 business days to be completed. This timeframe is considered from the time all required assets (images, videos, etc.) are provided to our team (not from the time the order is placed with Paperspace Media, or from the time the onboarding documents are completed in the dashboard).

Once you complete your purchase, you will automatically be added as a sub-account, on the Paperspace Media Platform.
Then we will send the onboardings to the sub-account business owner to be filled out. Our team will then verify the information and begin working after verification.

Both are charged on the same day when purchasing the service.

For PPC campaigns there is usually a 1–2 week gap from the day you purchase the campaign, to the day it actually goes live. This is the time it takes for our team to build out the entire campaign for the clients.

So, for your second months recurring payment we delay that, so you get the full 30 days of service for your month one’s payment.

So, as an example, if you purchased services on the 1st of the month, you would pay for both the setup fee and month one’s service fee.

Then if we finish the campaign buildout on the 14th of the month (2 weeks later), your second months maintenance payment would be billed on the 14th of the following month, 30 days apart from the initial day the campaign went live.

For an active campaign, each revision request can take up to one business day depending on the request. This means that if a request is submitted within business hours (but not towards the end of the business day), then the request should be completed the following business day. If the request is received outside of business hours (even if it’s on the business day), the request may take up to the day after the following business day to complete.

Maintenance and optimizations are performed a minimum of once a week. When we implement changes to a campaign, those changes will need time to run before we can judge their performance. Be aware that changes early on in a campaign will reset the learning phase and it’s as if the ads started running from scratch when those changes are made. Please note that we need to give ads time to perform. Sometimes campaigns perform outright, but other times they can take a bit of time to hit a good stride. This is especially true for accounts that have never advertised before.

All instructions for providing access will be provided in the onboarding phase, after the service has been purchased. You will receive step by step instructions on how this is done.

Yes, for sure! However, we recommend that nobody makes any changes while our team is working on the account. Please submit any questions and/or change requests to our team as needed. We also recommend having your personal profile added to your business manager so you can monitor progress accordingly.

As part of our TikTok Ads fulfilment services, we offer weekly optimization breakdowns which are sent to you in our communications platform. Besides that, we have the dashboard available to you and you 24/7 (the dashboard’s purpose is to replace many of the needs of actual reporting). If you need any type of other data, you can make the request to your customer service representative in the communications platform or the client would need to visit the TikTok Ads accounts on their end to see that data. Your clients can always login to Paperspace Media dashboard and view their campaign metrics.

The number of campaigns, ad sets, and ads are limited by the tier purchased for the specific client. Tier limitations are displayed in the store. If you need an additional campaign/ad set/ad for the account that falls outside of the tier limitations, you will need to upgrade the subscription.

We will continue working on the account until the end of the current billing cycle.

When services for TikTok Ads are cancelled with Paperspace Media, you can expect our work to continue on the account as long as our TikTok Ads team still has the necessary access and you, the partner, wants us to continue working on the account.

No, unfortunately funnels/landing pages/ websites are not part of the setup fee and Paperspace Media does not offer funnels/landing pages/ websites building services. It is not mandatory to use a funnel/landing page/website with a TikTok Ads campaign, however, in most cases, we do recommend utilizing one if possible.

Yes, TikTok requires a minimum budget per ad group of $20 per day. This is not a requirement set by Paperspace Media, this is a TikTok requirement. Before purchasing the service, you should make sure that you are aware of that budget limitation.

No, videos needed to run the ads will need to be supplied by you, the client. Please make sure your clients have videos available for the campaign and are ready to share with Paperspace Media as needed.